A1 DATA PLUG

ACCOUNT & PRIVACY

Delete your account

Request deletion of your A1 Data Plug account and associated personal information.

Send a deletion request

Email support@a1data.com.ng with the subject Account Deletion Request — A1 Data Plug.

  1. Use the email address registered to your account where possible.
  2. Include your username or registered phone number so support can locate the account.
  3. State that you want your account and associated personal information deleted.
Email deletion request

This opens your email app. Review and send the message to submit your request. Opening the email draft does not send a request or delete your account. If no email app opens, send the message manually to the address above.

Do not send your password, transaction PIN, OTP or full card details.

Before your account is deleted

Save any receipts you may need and tell support about unused wallet funds, pending transactions or unresolved disputes so they can explain how these will be handled. Account deletion does not itself withdraw your balance, issue a refund or cancel a completed purchase.

What happens after you request deletion?

  1. Verification: support checks that the request comes from the account owner. If you cannot access your registered email, contact support and explain the issue so an alternative verification process can be arranged.
  2. Review: support identifies the account information to be erased and any records that must lawfully be retained.
  3. Completion: once deletion is completed, you will no longer be able to sign in to that account. Support will confirm the outcome and explain any retained records.

What information is deleted?

The request covers your account profile, login access and associated personal information that is no longer needed for a lawful purpose.

What information may be retained?

Limited transaction, payment, security or dispute records may need to be kept to meet legal obligations or establish, exercise or defend legal claims. Retained records should be limited to what is necessary for those purposes.

Need help with your information?

You can also email support to request access, correction or deletion of particular personal information without necessarily closing your account. Some information is needed to keep an account or service working; support will explain any effect of your request.

Read our Privacy Policy for more about how information is handled and your rights.