YOUR INFORMATION & YOUR CHOICES
Privacy Policy
How A1 Data Plug handles personal information when you use our services.
1. Who we are
A1 Data Plug provides services through a1data.com.ng, including data bundles, airtime, cable subscriptions, electricity payments, airtime-to-cash services and wallet transactions. This policy covers personal information processed in connection with our website, accounts and customer support.
We are responsible for deciding how personal information is used in operating these services. Business operator: Our business address is Sabo Gari, Emir Road, Fagge, Kano State, Nigeria. Contact: support@a1data.com.ng.
2. Information we collect
Depending on the services you use, the information we process may include:
- Account information: your name, username, email address, phone number and login credentials.
- Service and transaction information: recipient phone numbers, selected networks and plans, electricity meter or cable account identifiers, wallet balances, payment references, amounts, dates and transaction status.
- Payment and withdrawal information: payment confirmations and bank account details where needed to process a withdrawal or transfer. Payment providers also process information under their own privacy notices.
- Support information: messages, complaints and information you provide when requesting assistance or account deletion.
- Technical information: IP address, browser and device information, session information and security logs generated when you use the website.
We receive information from you, from your use of the services, and from payment or service providers confirming transactions. When purchasing a service for someone else, provide only the details needed to fulfil that request and ensure you are authorised to share them.
3. Why we use information
- To perform our contract with you: create and manage your account, fund your wallet, deliver purchases, process payments and provide support.
- For legitimate interests: protect accounts, investigate fraud, troubleshoot faults and maintain reliable services, after considering your rights and interests.
- To meet legal obligations: maintain required records and respond to lawful requests.
- With your consent where required: provide optional marketing or use non-essential tracking technologies. You can withdraw consent without affecting processing that was lawful before withdrawal.
If information is necessary to create an account or complete a transaction, we may be unable to provide that service without it. Optional information should be identified as optional when requested.
4. Who receives information
Information needed to complete a transaction may be shared with payment processors, banks, telecommunications providers, billers and service aggregators. Hosting, maintenance and support providers may process information to help operate the platform. We may also disclose relevant information to professional advisers or authorities where legally required or necessary to establish or defend legal claims.
5. Cookies and similar technologies
Cookies and session technologies may be used to keep you signed in and support website security. You can manage cookies through your browser; blocking necessary cookies may prevent some features from working.
6. Security and international processing
We use appropriate technical and organisational safeguards to protect personal information. No online service can guarantee absolute security. Keep your password confidential and contact us if you suspect unauthorised account access.
7. How long we keep information
We keep personal information for as long as needed for the purpose for which it was collected, taking account of account status, legal obligations and unresolved disputes. Account deletion does not necessarily require erasure of every transaction record.
8. Your privacy rights
Subject to applicable law, you may request access to your personal information, correction, erasure, restriction of processing or a portable copy. You may object to certain processing, withdraw consent where relied upon, and exercise applicable rights concerning solely automated decisions with legal or similarly significant effects.
Email support@a1data.com.ng to exercise your rights. We may request proportionate information to verify your identity. Where a right is limited by law, we will explain the reason for any refusal or partial response. You may also lodge a complaint with the Nigeria Data Protection Commission.
9. Account deletion
You can request deletion of your account and associated personal information using our Delete Account page. That page explains the request process, identity verification and records that may need to be retained.
10. Children’s information
If you believe a child has provided information without required authorisation, contact support so we can investigate and take appropriate action.
11. Changes and contact
We may update this policy as our services or obligations change. The effective date above identifies the current version. Material changes will be communicated as required by applicable law.
For privacy questions or requests, email support@a1data.com.ng or write to A1 Data Plug at Sabo Gari, Emir Road, Fagge, Kano State, Nigeria.